Reservations and Sales Features
SMART™ Solutions: Features and Benefits
Leading airlines require a diversified distribution strategy to increase revenues. Zapways’ solution comprises a comprehensive set of reservations and sales features, including direct sales options via the Web and call centers, GDS connectivity, Application Programming Interfaces (APIs) to Web portals, code-share services, and ancillary sales capabilities.
Ancillary Product Sales
- Baggage, entertainment, food, etc.
- Product up-sales, inventory control
Customer Data Repository and Profiles
- Track booking and flight activity at the customer level
Call Center Support
- Frequent Flyer account management, history, and bookings
- Passenger notification tools
- No-shows, cancels, refunds, exchanges
Distribution Channels
- Direct sales from web site
- GDS sales, Web portals
- Travel agents, corporate accounts, sales offices
eTicketing, PNR Booking, Reservations
- Industry standard eTicket, reservation, and PNR formats
- Flight search, price comparison, online booking, seat selection, sales, ticketing
Fare Management
- Comprehensive support for fares, fees, taxes, promos, upsales, etc
- Multi-currency support
Frequent Flyer and Reward Programs
- Customer status recognition
- Partnership (e.g., Bank) Rewards Programs, Card Exports
GDS, Code-share, Interline
- Supports SITA Type A and Type B messaging
- Integrate with third party APIs
PNR Data
- Real-time view of booking flow and payment status per PNR
- Real-time access to each individual check-in record online
Sales Transaction Detail & Summary Reports
- Real-time transactions by channel
Travel Agency and Corporate Accounts
- Account Management: credit limits, commissions, invoices, payment, etc.
- Agency Billing and Collections (BSP)